Returns & Shipping

Returns

We would like our customers to feel comfortable purchasing from our website. Hence we have made available samples and trial packs online for purchase at a low cost. Also we have provided information of each product on our website to help customers decide which product to try from our line.

We want you to be completely satisfied with your purchase. If there is a problem with the quality of your order or if wrong order is sent to you, please contact us at ask@tulin.com within 48 hours of receipt of product. Kindly attach photos to show damages, defects or wrong orders. It is advisable to capture photos of parcel upon receipt to ensure no damage during delivery by postal/courier. We will respond to your request and determine the best way to solve the problem. No goods will be accepted for return without prior authorization by email. 

Goods purchased directly on Tulin.Asia other than sample sizes must be returned 20 days from date of initial purchase for credit or refund. To be eligible for return your item must be unused and in the same condition your received it. 

Sample sizes are not returnable, as they are intended to provide a low risk opportunity to test a product.

We appreciate your feedback and value your comments, both critical and complimentary. Please do take the time to tell us why you were not satisfied with our products. This helps us improve. Issues especially relating to ingredient sensitivities are particularly helpful for us to hear about as they inform our decisions about ingredients in future products. As a precaution, please do a test patch on your inner arm before trying new product.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ask@tulin.asia.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ask@tulin.asia.

Shipping for returns

We will advise where to send the returned products once we have agreed by email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except for wrong order or damaged products. If you receive a refund, the cost of return shipping will be deducted from your refund if products are not returned due to wrong order or damaged products.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.